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Delta lathe faulting problems

Hi You all. Need some help here please. A friend, Floyd, has a Delta

16-42, model # 46-745. It's about a year and a half old and it has been having problems from day one. It faults and quits running. He called Delta and they sent him a small device to add to the power box. I installed it for him as directed and it was OK for a while. Then it started happening again. So he called Delta again and this time they said take it out. So he did. It worked OK for a while then started faulting again. So he called them the third time and they are sending him another one to put in. In the mean time this lathe wouldn't even start. Then the next morning it worked OK then it quit again. Then it will run for a while and shut down again.

Does anyone have any solutions to this problem?

We would appreciate your views. Thanks OB in Pensacola, Fla.

Reply to
OB O'Brien
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I had similar problems with Delta (Canada) on other woodworking tools. What I did and It work fine, is to write a detailed email to the person responsible for National service. Make sure you have the exact address. Talking to telephone centers did not work for me. The National Manager contacted me the next day and told me to bring the part to their closest repair center (15 minutes from home). Although the warranty was about to expired the repairs were done at no cost for parts and labor. The people that answers the phone are doing a good job as what they have been trained but they are not aware of the known problems nationwide. Good luck

Reply to
Denis Marier

No I think they are. As they can look up issues in the computer in front of them.

John

Reply to
Eddie Munster

I am sorry I was a little offensive. They are doing their best within the limit of their job description. That does not necessary provide them with the latitude to allocated funds and parts for repairs. In some case authorization is required from higher up. When the system is working right and currently updated the known defects are normally shown on the computer screen. The proper system shows the frequency of failures reported and corrective actions to be taken. It has been known that when the failures are too numerous and they cannot stop the production in time to take corrective actions they are left with large inventories. The cost of fixing them or to have a recall could place the company in a financial in a bind. Then the company has to develop a strategy to remain in business and produce procedures to minimize the lost. This include to alter customers relation to suit the immediate need. If the companies hope to remain leaders in their field, manufacturing corrective actions have to be in place quickly. At the end its the squeaky wheel that gets the grease. Is this why,at time, the telephone waiting time to reach customer service ranges from 1 to 30 minutes +.

nationwide.

Reply to
Denis Marier

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