Many used copies of Origins Embroidery Software are currently being sold on eBay and other Internet Sites. According to the Origins company, NO used copy of Origins can be transferred to a new owner. 2nd hand owners are not able to upgrade, unable to get any support at all, or access the Online Website resources at Origins. It doesn't matter if you bought Origins from a retailer a week ago for $1750 and decided you didn't like it, and sold it to a friend; the new owner will get NO support.
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My wife bought one of the so called "classroom copies" on eBay, from a seller who made all kind of claims about it being repackaged by the manufacturer, etc... Once registered at Origins, here account was disabled and she receive a polite "you have an unauthorized copy" email. Many eBay sellers are intentionally allowing their buyers to believe they are buying copies that are "repackaged by the manufacturer". They know they are bending the truth. Many of the auctions are now "private auctions" to hide the IDs of the buyers.
We have formed a support / information group at Yahoo Groups, for people who have already purchased, or are considering purchasing, a used copy of Origins Software. It is called Origins_Orphans.
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Agains, only if you purchase a brand new copy from an authorized retail dealer's store, can you receive any support from Origins. The Origins company has further said that authorized copies of Origins are not sold over the Internet, but rather only at retail locations.
We are Origins Orphans!