I need some advice.
August 28th, I won an auction for 15, 3 inch tubes of silverlined 11/0 seed beads. After a week, I contacted the seller to ask what was going on. About 3 days later, she sent out an e-mail to all of her customers, apologising for the delay, saying that she was in the middle of moving. Okay, I'm not gonna freak out about a week or two, right? So, another week goes by, and still, I got nothing. So I waited a little bit, e-mailed her again, and a couple days after that, she got back to me. She said that she was very sorry for the delay, yes, she had sent the beads, and she had doubled my order for my patience. Sounds good to me, I can wait, since she'd mailed it.
A week goes by, I'm coming up to the 30 day deadline. I e-mailed her again, letting her know they still hadn't arrived. The day after that, a package arrived from her, with a note saying she had just been thru an emergency apendectomy--a double order like she said, mailed after she said she had mailed it--but the BIG problem was that she didn't send the right beads. I ordered seeds, she sent bugles. I immediately sent her an e-mail letting her know--that was a week ago. I still have not heard back from her.
She immediately left me positive feedback upon payment. I have yet to leave any for her. She got her first negative from someone who ordered the same thing I did, on the same day I did. She responded to that with an apology.
I'm not sure what to do. I got her contact info from eBay, but I'm not even sure it works, because she said she had moved, and if she couldn't keep up with her orders, then I don't think she updated her eBay info yet.
Any suggestions?