Suggestions wanted for resolving problem with eBay purchase

Feb 16, 2004 6 Replies

After reading a thread here about Temptation Glass, and the health problems etc. they were facing, I went and looked at their auctions. I made a purchase in a dutch auction, paid promptly with PayPal, and received feedback from them on 1/29. Their email indicates that they ship the day they leave feedback, so that would indicate that my beads shipped on 1/29.



I have not received the beads. That's ok, except I also cannot reach them. Emails directly to them are bounced. Emails through eBay are never replied to.



Now, I know they are having problems, and I'm ok with waiting. What perplexes me is that they are receiving a steady stream of feedback on purchases, indicating that they are sending things out, and have been continuously since 1/29. So it's not that they aren't getting things out. And if the beads are lost, they're lost (no, I didn't get insurance, because if I insure, I have to go to the post office, and I can't get there during the week. I've never had a problem before.) But I would like at least the courtesy of knowing what is going on.



Does anyone have any ideas about how I might actually contact them and get a reply? Has anyone else bought anything from them in this time frame? I have not left feedback, and don't want to leave negative feedback, but given that they seem to be dealing with other customers just fine, I am led to conclude that it is just me for some reason.



Thanks for any suggestions!



Karin


Get there contact info from ebay and give them a call

No, didn't know I could get their contact info from eBay... just was trying to email them through there... Thanks to you and Alex for pointing this out...

Kar>

Karin, their phone number is on their website, too. Either way, you should be able to get in touch with them by phone, I'm guessing.

T>No, didn't know I could get their contact info from eBay... just was

The beads arrived yesterday. Never could get a hold of them. The pre-printed shipping label shows a date of 1/29, but there was no note or invoice inside, so I don't know when it was really shipped, and there was no postmark. Guess they were just lost in the system, along with all my emails. :-)

Thanks for the info on contacting them, at least now I know new ways to try in case I ever have another problem.

Karin

I have recently had a couple of packages arrive a month after I sent them... arrrgh!

-Kalera

Kar> The beads arrived yesterday. Never could get a hold of them. The

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