Gift of Stitching question

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- Pat in Illinois
  
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posted
15 years ago

Sun, Oct 5, 2008 4:36 PM

Someone mentioned the emagazine The Gift of Stitching, which was a good thing, because I had forgotten to check on it. I realized I have not received any notification about the monthly downloads since July. I have just now downloaded the October issue but the August and September ones are gone. Anyone have any ideas on how I might recover them?

I don't understand why I stopped receiving the notifications since my subscription is obviously in effect. I've sent in a new request for email reminders but that doesn't help the missing issue question.

Pat in Illinois

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- ellice
  
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posted
15 years ago

Sun, Oct 5, 2008 5:27 PM

They had a problem with their website a couple of months ago, and I wonder if your notification preference got lost then. I missed one for that reason. My suggestion, which worked for me, is to send an e-mail to the customer service link, explain that you didn't get notifications for those 2 issues and can they be made available. That's what I did, and they gave me an open link for a few days - I had to go to the web site, and it was in the purchase section - I didn't have to pay - and just clicked to download the missing issue. It's essentially like buying a back issue - but no payment. If you've never had a miss before, I'd bet they'll get them for you.

See above. They were very nice and I got my missing issues, and just re-signed up for the notificiations.

Good luck.

Ellice

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- Donna
  
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posted
15 years ago

Mon, Oct 6, 2008 3:58 PM

There is a customer service part of their website that details how to get those issues that you paid for but didn't download. I missed one this summer while away on vacation. Was very efficient dealing with them.

Donna in Virginia