well, it sounds like for supplies needed quickly, this isn't the place to go. You definitely should have been notified re: the product being completely unavailable. Unfortunately, not every company keeps up with such things (which isn't to say they shouldn't!) As I mentioned above, we've had people who contacted us directly who were told everything from "it's on backorder" to "I've never heard of that software." As the manufacturer we can not police all of our distributors to make sure they're keeping our product in stock - though we do try. Fortunately we have recently acquired a distributor who is quick to order when his stock gets low. Unfortunately, he only buys small volume so about every week, sometimes every 2 weeks depending on the season, we have to ship out several units. so... when it comes to on-line selling, you kinda have to take the good with the bad sometimes. both as a seller and a buyer. Prices often are excellent - but shipping slow. or prices only so-so but fast shipment.
I did get my shipment yesterday - so 8 days which isn't that bad. Certainly I've had better...
All in all, i'm happy with the purchase but I will probably limit it to stuff like metallics and odds and ends that are low priority.
thanks everyone for their input. I was, on the other hand, very impressed with Silkweaver and Hobbyware. Excellent customer service and response time.