Singing praises

Great news. They're really nice people from TH, their reps in the US have always been really lovely to deal with, talk to when I've met them at the trade shows.

No doubt you would've done fine, but it's understandable to want to be sure.

That's nice. Their kits are great, IMHO. Similarly, a while back (couple of years?) I lost a chart from Raise the Roof designs. Wrote them, including that the LNS I'd bought the piece from would verify it. Completely kitted up already, with buttons, hand-dyed linen, etc - and not a cheap chart. They were so nice - and actually sent me a new chart - though asking me I think not to suggest doing this to others (as in don't spread it around too much). But, great service, and you know I have a few other charts of theirs.

Ellice

I bought one of those Sweetheart Tree "kits" C is for Cat. It was a small plastic case with a tiny pattern and a few threads ($21.99!!). Someone had been in it and the threads, especially the Wisper, was all tied in knots.

I contacted ST via email about the threads. They said I had to send the threads and the insert from the kit before they would replace thread. Said I might be lying about buying the kit. Too much trouble and time for a few inches of thread!! Have never stitched it. They just took the fun out!

I'm doing some serious housecleaning and purging and it is in the Goodwill pile.

just me, Cathy from KY in CA

That's unfortunate. Although, having worked/managed some shops, I can understand the designer dilemma. Sweetheart tree is a pretty big business, and tampering/shoplifting sadly happens in LNS. That's why when I wrote to Raise the Roof, I offered to send them a copy of the chart cover with the price tag from the LNS, and told them where I'd bought it - and the LNS would vouch (not that I could find the receipt). Sadly because there is so much copyright infringement around - people copying and passing on charts, etc - that it puts designers in awkward positions replacing things. Sorry that you haven't gotten yours replaced & can't do the kit. I have the "d is for dog" kit and it's not started yet, either.

Ellice

Send it my way - I'll rekit the threads and give to my Mom. She's looking for a memorial for her cat and I know that one is right up her alley!

Cheryl

I went to Goodwill after work yesterday!!

just me, Cathy from KY in CA

No worries! glad it's going to a good home. It will make someone happy I hope!

Cheryl