She has lost rctq contact, and asked me to post this for her. Karen, Queen of Squishies
Would you please let everyone on rtcq know that I have my final letter composed and printed out thanks to them. I'm giving a copy of this letter to the dealer, WITH the samples and the copies of the receipts, as well as a copy of the letter from the technician on the specific repairs she did, and to the President directly. THANK YOU for ALL of your help and advice. I couldn't possibly have done it without you.
Attention President: Mr. Steven J. Jeffery; 1760 Gilsinn Ln, Fenton, MO,
63026 (636) 349-2333?I am returning to you, through the dealer in Arthur, for refund or replacement the Quest sewing machine I bought in November 2007. It has been into two different local dealerships and Babylock's technicians, but I have never been able to successfully finish even a small quilt on this machine. At this point, I'm requesting that you either give me a new machine that works, or a refund of $total for the machine and shipping for unsuccessful "fixes".
a.. In November 2007 my husband purchased this for my Christmas gift b.. December-March 2008, unpredictable difficulties, esp with quilting c.. May 2008, sent to dealer, Fabricsetc2 in Elmhurst IL for adjustment or repair d.. July, same problems continue; unresolved e.. August, took it to 2nd dealer, Stitch and Sew in Arthur IL. We set up
2 machines, my Quest and their Quilter's Choice, with identical threads tensions and needles. I was able to use the Choice, and unable to use the Quest. Sent it to the Babylock factory technicians. f.. September, I got the machine back promptly, the technician had "fixed it". The performance of the machine had improved when the feed dogs are engaged, but I am still unable to free motion quilt with it without broken threads and skipped stitches. I also contacted a Baby Lock educator, Kathy, 2 separate times without positive results.Having fought with this machine for nearly a year, and doing everything every dealer, technician, and educator suggested, I ask you to replace the machine.