Congrats to Lee Valley

De rien, M'sieu.

Salut -

Rob Lee

your statements,

being commended in

in a civilised

Now you know why people all over the world order from them. Stuff happens but they make it right with no-hassle as you found out. That's why they're considered the best customer service organization around...not to mention they sell some great tools too...

Bob S.

your statements,

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in a civilised

Those of us who have traded with this company know it is a class act to be sure. Quality goods at reasonable prices AND great customer support.

-- Bill Rittner R & B ENTERPRISES Manchester, CT

snipped-for-privacy@cox.net

"Don't take this life too seriously.......nobody gets out alive" (Unknown)

your statements,

being commended in

in a civilised

Yea, A package from Lee Valley Tools came yesterday, addressed to SWMBO. :-) I wonder if it could be the new shoulder plane that I circled in their Christmas catalog. heh, heh, . . . . . .

SWMBO wants Robin to know that we got our Xmas order yesterday including the Carousel Book on the recently constructed North Bay, ON, carousel. She loves it; it's beautiful. The problem is that now we have to plan a trip to North Bay to see and ride it.

We both find it difficult to open any Lee Valley catalog without ordering something(s). We find the book choices especially attractive and we really enjoy the reprints of the books from early in the 20th century. We have already run out of bookcase space several times. But that is what the tools are for, right?

George

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Great company, great people. I had a missing item from an order once. I wasn't charged for it though, and the item was sent promptly shortly after with no shipping charge. Kudos to the folks at Lee Valley!

-- Regards,

Dean Bielanowski, RN. BNurs (QUT) PGDipSci(HMS) Editor, OnlineToolReviews.com The Woodworker's Product Review Resource Online!

I agree that's it's nice to have that kind of service, but if the items were lost in transit, then Lee Valley valley replaced items through no fault of their own and provided twice the product for the price of one. I think it's assumed anymore that companies are responsible for loss in transit by UPS / Post Office / International Carrier. If they can prove that they shipped the product, I think that a claim against the carrier is what is necessary. I agree that Lee Valley went above and beyond in this case.

Don

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I'm happy to brag that I live only 3 miles from their store in Calgary, so on the rare occasion that they have to deliver a back-ordered item to me, at no extra charge, of course, I haven't been disappointed by them yet.

Robin - keep up the good work.

Stephen

your statements,

being commended in

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I have had very similar experience from Lee Valley (And NO - I don't work for them or am I related to the proprietors in any way). An item was out of stock from my order, they called and let me know. They didn't charge me for the item, and they shipped it as soon as it was in. They're a class act- and a text book example of what good customer service should be for all companies.

Not to mention - their products are outstanding, and I've never been disappointed with any purchase made there - and I've made quite a few.

My Hat's off To the Lee's and Their outstanding service!

Joe

LeoLi> I'm happy to brag that I live only 3 miles from their store in Calgary, so