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Two companies to rave about....

Hey All,

I just had two encounters with companies I had to tell you about.

  1. I recently ordered a 6" rest from Woodcraft and while using it the top rail broke from it's weld. I called the company and they sent a new one with a return label. All without asking me for an invoice number.

  1. I also ordered some Anchorseal from UC Coatings and the shipment got damaged in transit. They notified me as such and sent a new shipment out. Later that week a gentlemen (nice guy) called to see how the order process was and if I enjoyed using the product.

I don't know if they know it but they have a loyal customer for life.

rik

Reply to
RikC
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That was a common problem, but usually happened when it was dropped (DAMHIK). Personally, I think the spot welds on it are not that great to begin with (poor weld penatration), so I just welded it back myself.

Peter Teubel Milford, MA

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Reply to
Peter Teubel

Rik, I had the same problem with the Woodcraft rests and the Tulsa, OK store did the same for me. Fortunately I have a store to walk into and they exchanged the 12" tool rest with no questions asked and gave me a new one. Woodcraft is tops in service!

Larry E. Tulsa, OK

Reply to
Larry E

I have had real good luck dealing with WoodCraft on returning items.

Walter H. Klaus

Reply to
Walter H. Klaus

The welds on those toolrests are weak. Mine broke and after inspecting the weld area, I just MiG'ed it myself. Much better job, too. No more broken rails...

Peter Teubel Milford, MA

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Reply to
Peter Teubel

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