Earlier this weekend I posted a message about not being able to order a DVR tailstock from my local Woodcraft because they said it was a repair part. Well this morning I received an e-mail and a phone call from the owner of the Louisville store and apparently the person I talked to was not aware that the tailstock is an upgrade item. So my tailstock is now on order. I have always received excellent service from the store in Louisville since they opened there and I really hoped it was just a matter of a little miscomunication. So, I ran my mouth before giving Roger (the owner) and Woodcraft a chance to clear up the problem and I apologize for not doing that first. You can get equipment anywhere but good service and help is truly hard to find.
Woodcraft service
Aug 18, 2003
2 Replies
I've got to be in Louisville the first week of September and figured that Woodcraft would be one of my time killers during the week if they stay open late enough. SWMBO may not care for it but then she's got the whole day to kill while I'm in my conference meetings.
Yea Roger is a good guy I to visit that store often. Not always buying something but I love to look. I need to go and get me a couple of new grinding wheels this week. I hope that this store is around a long time....
Dean
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