Quest for fabric - Customer Service

Sep 08, 2007 8 Replies

Some of you may have read my post a few days ago about trying to find a certain Laurel Burch print. A wonderful rctq member found it and posted the link. I ordered it, and all was well with the world.



Later on, I received an email from pmquilting.com saying they were sorry, but they no longer had the fabric in stock. I was bummed, but not surprised, as the fabric has been retired and is quite difficult to find.



Today, I received a phone call from the owner, saying they had, indeed, found a little over 2 yards of it, and he asked if I still wanted it. I was thrilled to death and said absolutely!! THEN - he said he would ship it out right away AND he would pay the shipping as a "thank you" for my trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and thought I would share my "great service" story.



Patti in Seattle



What was the company name? Debra in VA See my quilts at

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That's great news on two fronts, one that you've been able to get the fabric you've been looking for and two, that REAL service is still alive and kicking. Wonderful end to a seach....good onya!

Wendy in Nsw

Sorry Debra..... It's PM Quilting - I had never heard of it prior to this.

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Patti in Seattle

snipped-for-privacy@worldnet.att.net (Debra) wrote: What was the company name? Debra in VA See my quilts at

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Sounds like a great place to buy fabric! I have bookmarked the site.

I'm just so tickled for you. That's great. Polly

Wow! Patti, that really *is* good service! I'm so glad you weren't completely disappointed about getting the fabric. :)

Made a note to myself! Debra in VA See my quilts at

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Howdy!

3 of us gave this same answer on the same day :

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