Quest for fabric - Customer Service

Some of you may have read my post a few days ago about trying to find a certain Laurel Burch print. A wonderful rctq member found it and posted the link. I ordered it, and all was well with the world.

Later on, I received an email from pmquilting.com saying they were sorry, but they no longer had the fabric in stock. I was bummed, but not surprised, as the fabric has been retired and is quite difficult to find.

Today, I received a phone call from the owner, saying they had, indeed, found a little over 2 yards of it, and he asked if I still wanted it. I was thrilled to death and said absolutely!! THEN - he said he would ship it out right away AND he would pay the shipping as a "thank you" for my trouble!! Is that cool or what???? WOW! I'm mighty impressed....... and thought I would share my "great service" story.

Patti in Seattle

Reply to
Patti S
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What was the company name? Debra in VA See my quilts at

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Reply to
Debra

That's great news on two fronts, one that you've been able to get the fabric you've been looking for and two, that REAL service is still alive and kicking. Wonderful end to a seach....good onya!

Wendy in Nsw

Reply to
Lotsoflavender

Sorry Debra..... It's PM Quilting - I had never heard of it prior to this.

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Patti in Seattle

snipped-for-privacy@worldnet.att.net (Debra) wrote: What was the company name? Debra in VA See my quilts at

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Reply to
Patti S

Sounds like a great place to buy fabric! I have bookmarked the site.

Reply to
Carolyn McCarty

I'm just so tickled for you. That's great. Polly

Reply to
Polly Esther

Wow! Patti, that really *is* good service! I'm so glad you weren't completely disappointed about getting the fabric. :)

Reply to
Sandy

Made a note to myself! Debra in VA See my quilts at

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Reply to
Debra

Howdy!

3 of us gave this same answer on the same day :

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Reply to
Sandy Ellison

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