Bidders can't read

That's not an uuuggghhh! That's a Duh!

That is a terrible feeling and I went through that myself when I first started selling. Not with feedback but with an email that said the same thing. YOu don't want to be snippy and tell them that it was right there, but it was right there!

I make it clear on my main auction picture that 'images appear larger for detal. see below for additional pictures." where i include a picture of the beads in my hand. of course, you don't know how big my hands are but it puts things in a little perspective. even then, I know pictures can be deceiving.

I always like to see an item pictured with something that I can visually relate to, a coin for instance. or a ruler.

And, as in all retail experiences, we grit our teeth, and smile sweetly while we say "" while we think "You stoopid idjiot"!!

The customer is always right, within bounds of legal and moral! LOL

And, I beg forgiveness now, for my stoopid questions!

The Blessed Fiddy, Patroness Saint of the Disorganized LC in Sunny So Cal Personality Development Specialist (Full-Time Mom!)

I had that problem a few years ago when I started carrying 3mm firepolished beads. I put a disclaimer in the description: "3mm is a very TINY bead!" I haven't had any problems since then. I feel for you, believe me!

And now that I'm not charging for shipping, you wouldn't believe how many people email me and want to know the shipping charges because there weren't any on the PayPal invoice.

Sorry about that feedback, though. That's the pits.

Mj

Make sure you write a response on your feedback page. ~~ Sooz To live a creative life, we must lose our fear of being wrong. ~~Joseph Chilton Pearce

Mea culpa...I didn't read the original post carefully, and didn't see that the doofus left neutral feedback without contacting you...

You're right to be irritated...sorry for misreading! (ack!..I'm a doofus!!)

The Blessed Fiddy, Patroness Saint of the Disorganized LC in Sunny So Cal Personality Development Specialist (Full-Time Mom!)

Sorry MJ. Sometimes the good fortune that comes seems too good to be true.

. Is it possible to respond to neutrals? Id be tempted to respond to the feedback, politely, "Yes, 3mm *is* small." Sorry you had a bugger buyer. Diana

Hmmm, I don't know. Good question. I hope Amy can, because that seems to require a response. Doofy buyer. ~~ Sooz To live a creative life, we must lose our fear of being wrong. ~~Joseph Chilton Pearce

Is it possible to respond to neutrals? Id be tempted to respond to the feedback, politely, "Yes, 3mm *is* small.">

yep on ebay you can respond to any post... I'd post...

Buyer did not read size of bead carefully - 3mm is SMALL.... very small.

Cheryl DRAGON BEADS Flameworked beads and glass

Sorry that happened to you, Amy. And yeah, you can respond to neutral feedback given to you. I've left one neutral feedback for a seller in all my years on eBay - pearls that had *terrible* holes drilled in them, with chunks of nacre missing around the holes, and the seller stated in the auction that they were $80 retail pearls. I still only left the seller a neutral, instead of the negative it deserved... and then the nasty seller had the balls to give ME a neutral in retaliation! Even though I paid her within 5 minutes of the auctions end! After she left me a neutral in retaliation, I was also allowed to answer her neutral with more words.

Now if I don't like something I get from a new seller, I just don't leave them any feedback rather than run the risk of that damned retalitory feedback.

And as buyer, I usually check out a new (to me) seller's feedback, reading all the negative and neutral feedback to see just what's going on. A polite wording of "I'm sorry, but the auction text stated the beads were 3mm." will get you further than a nasty or smart-ass reply because you have to remember that future buyers might be basing their purchases from you on how you reply to that neutral or negative feedback. JMHO. :)

You are so right! When I check a sellers feedback one thing I am swayed by is how they choose to respond to negatives. Heated responses make me close the window and go on to another seller. Seeing the exact same response given to all the negatives also concerns me. A polite explanation that seems rational doesnt make me bidding at all. Its hard to do in 80 characters. That system needs an overhaul. Diana

started selling. Not with feedback but with an email that said the same thing. YOu don't want to be snippy and tell them that it was right there, but it was right there!<

Yanno, Lori's right. You CAN reply to a feedback, and I certainly would. Just say the measurements are clearly stated in the auction description. Puts it right back on being a good informed bidder.

KarenK

I just ordered, and recieved some beads from a seller who is quite reputable.. good descriptions and measurements on her site, and even tho I thought I knew what 4mm would look like I really didnt....a ruler didnt shed any light. Reality did. Holding those pretty little crystals in my hand showed me what 4mm looks like. Now I know. There is no way Id leave anything but positive feedback for my order. lol I am the mixed up one, not the seller. Diana

What would you all do if the auction description said you were buying 4mm Czech AB bicones and you got PLASTIC????? Do the Czechs even make anything plastic? Was I wrong to assume I was buying glass because it said Czech bicones? The pic was blurry and I couldn't see details. I'm trying to craft a polite complaint, but I ain't feeling polite right now. I should have known that the price was "too good to be true". I don't believe the other items were described correctly either, they should have been identified as seconds and they weren't. I'm just starting to list on eBay again myself and don't want the rude replies that a neg or neutral would bring. At the same time I don't think it's fair that the items were not correctly described. I would not have bought them if I knew they were just cheap plastic. ARGHHHH

That wasn't fair of her to post anything but positive feedback without contacting you first. But even if people read the description, sometimes you still can't win....

I used to be a "quarter reference" kind of person. Then a while back, I read opinions from a few people here at RCB that it was kind of the lazy way to do it, so I thought I'd be more *professional*, and note the metric sizes instead. (After all, I didn't want you guys to think I had just fallen off the bead wagon yesterday...LOL!) Well then I had a few of my *metrically challenged* customers ask "Where's the quarter?"...LOL!!!...So, now I do it ALL baby!!! I show a nice pic of the item without anything distracting in it, then I show it in my hand, then I show it with a quarter, and I also note the metric size! And after all of this, would you believe someone emailed me with the question..."How big is it in inches?" But hey, at least they asked.

Once I saw a person list an auction with a *foreign* coin for size reference, and it really struck my funny bone. I had no idea how big the coin was in real life. For all I know, it could have been one of those honkin' a$$ big coins that you can only fit three in your pocket at a time!..LOL! Oh well, what can you do but =oD .....

Dawn "Art Insomnia"

But, they may have been foreign. Not everyone who lists on the eBay.com site is American!

Charlie.

Yeah, and most of we "foreigners" wouldn't have a good idea of how big some FOREIGN country's 25 cent piece is!

:)

Oh, I'm sure they were! It was just very unusual to see a coin that I didn't recognize for a size reference. That was the first and only time I had ever seen that. Maybe they were trying to make a subtle point about Americans us using quarters and dimes. LOL! Anyway, I certainly didn't mean to offend anyone with that comment.

Dawn