Now that my DD is home safe from Israel, you would think I could relax and stop feeling stressed. WRONG! I have a sorority sister who has liver cancer. I am making a signature quilt for her. While I was waiting for the last of the signature blocks, I thought I would take my machine in for her annual physical since the warranty expires next month. When I took it in, the manager who is the brother of the owner was acting like his usual lazy self. On Saturday, he told me he would not be taking it to the main store until Tuesday since he did not want to drive up there before then. I should have the machine back by Friday or Saturday. Since I am under a major time crunch since Sorority sister is not doing well, I decided I would just bring it back when I finish the quilt. Went home, set up machine so I could work on the quilt only to find that the foot pedal was no longer in the case. Brother had opened up the case to check in the machine before I decided not to leave it. By the time I discover this problem, they are closed and do not open again until Monday. I call Monday and am told in a very rude manner that they don't have my foot pedal. I call the main store and talk to the owner. He asks questions and says that he will be at the store in Mission Viejo tomorrow, will call me and let me know what is happening. Never calls me on Tuesday. Wednesday, I call twice. Both times "he is on the phone." I leave my name and number, NO return call. Wednesday he is out of the store. My GF/next door neighbor who is great at taking nothing from nobody calls the Mission Viejo store to see how much a new foot pedal costs. "Oh, someplace between $129 and $169. What is wrong with your pedal?" GF tells him she is calling about me, he then gets huffy, "We are a reputable company. We don't have her foot. She has it." Bangs down the phone. Well, Husqvarna/Viking better get on the ball and either open up a new dealership or give the dealership to someone who cares about customer service because I will be telling all my friends not to use Allbrands. After spending a fortune in that store to be treated this way, and they really expect that I would upgrade to another machine when the warranty expires? Not on their life!
off my soap box.....
Debbi in SO CA