If I have a store that is doing what yours has been, I tend to not go there again and also actively recommend to anyone asking about that type of store to not go there, and proceed to tell them why. Word of mouth can do wonders to improve service, if talking to the manager won't.
As for the problem from your other post about your 9 year friend. She sounds like some one I knew, who can only have one active good friend at a time. I would just let go of that friendship and not always be available when she wants your attention and time. True friends don't hurt one friend to make another.
Teresa in MD
It felt good to verbalize my frustrations with my so called friends and with
> my recipe class being cancelled.
>
> My LSS moved to a much larger store last year. I was very excited by the
> possibilities. And though they have room to sell more items the variety
> isn't very good compared to other stores. And I've noticed that the
> customer service has gone down dramatically. The last 2 times I went in to
> buy something they over charged me. I've usually gone in to buy paper and
> often wondered how they keep the prices on the paper straight since there
> isn't a price tag. So the last 2 times I really watched the prices on the
> paper to see if they knew what they were doing. Well they don't. The first
> time I was very friendly about pointing out that they had over charged me on
> the paper. It was 10 cents a sheet not much, but why pay more if you don't
> have to. They argued with me about how it was special paper and garnered
> the higher price. I told them that the slot it was in was mark 20 cents not
> 30. More arguing, but they gave me my 32 cents back.
>
> Last time I was in again over charged on the paper, more arguing, I took the
> cashier and showed her every single piece of paper I had pulled and the
> price. I let her know if you want more money for the paper then price it
> accordingly. A manager was called more arguing no apologizing. Then the
> class that was cancelled with out a call. Same manager arguing with me
> saying they had called and left a message with my secretary. HA yeah I wish
> I had a secretary. A simple "We're so sorry you we're over looked we'll do
> better next time" would have been fine.
>
> I live in a big city and there are other scrap stores not so close or
> convenient, but I think I'm through with them.
>
> Sorry to be so whiney. Not normally this way. I'm just feeling really put
> upon right now. I'll snap out of it especially with all your kind words and
> encouragement.
>
> Lynne
>
>