What is UPS doing w/my Packages....

Whoa! How frustrating! I've never seen anything like that!

Alicia

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They are lazy. PERIOD!! I had one like that during the holidays. I found out after going to UPS, there was a new driver on the route. Hedid nt know the street. Well I asked why he did not use a map program. I was=A0told that was the supers resposibility. Wel why didn't they use one. Too busy.

I was thouroughly hot and asked well why didn't they call the phone number which was on the box label, We didn't know wha that number was for! Well I submitted a grievance with the shift manager thru their custmer service desk.

I got my package about 3 days later and a nice "we are sorry" note. Some satisfaction!!!

Hope you get yours but what are we to do? Just goes to show you what we already know, all about ME and up yours!!!

So sad!

(hugs!)

OKC Dave

Check out my pix and crafts!

When they screwed up my shipment, I called their customer service department and got the biggest run around. They sent my package to a company that I had canceled a shipment from. The company had nothing to do with this package. It was busted up, bent when I got it. Dumped on my porch no knock or bell wrung. So I FedEx a letter outling my problem to the CEO of UPS and guess what? You can't amagine the phone calls I got apologizing for the multiple mistakes.

Your package has been delivered.

How many more DELIVERIES does my package need to go to? Yeah I really want to know! How long it'll be for a replacement? Is UPS going to damage the replacement package too!

Type: Package Status: Delivered Delivered on: 04/17/2007 12:09 P.M. Signed by: MEADE Location: DOCK Delivered to: PINEY FLATS, TN, US Shipped or Billed on: 04/05/2007 Service Type: GROUND Weight: 2.10 Lbs

Package Progress Location Date Local Time Description BRISTOL,TN, US 04/17/2007 12:09 P.M. DELIVERY

BRISTOL,VA, US 04/17/2007 5:36 A.M. OUT FOR DELIVERY

FISHERSVILLE,VA, US 04/16/2007 5:02 A.M. DEPARTURE SCAN

FISHERSVILLE,VA, US 04/14/2007 9:03 A.M. ARRIVAL SCAN

SECAUCUS,NJ, US 04/14/2007 12:44 A.M. DEPARTURE SCAN

SECAUCUS,NJ, US 04/13/2007 4:24 P.M. THE RECEIVER HAS MOVED. UPS ATTEMPTING TO LOCATE RECEIVER TO COMPLETE DELIVERY, NO DELIVERY WAS MADE;THE ADDRESS HAS BEEN CORRECTED. THE DELIVERY HAS BEEN RESCHEDULED

SECAUCUS,NJ, US 04/12/2007 11:56 P.M. ARRIVAL SCAN

FARMINGDALE,NY, US 04/12/2007 10:32 P.M. DEPARTURE SCAN

FARMINGDALE,NY, US 04/11/2007 11:56 P.M. THE PACKAGE WAS DAMAGED IN TRANSIT. UPS WILL NOTIFY THE SENDER WITH THE DETAILS;ALL MERCHANDISE IS BEING RETURNED. UPS WILL NOTIFY THE SENDER WITH DETAILS OF THE DAMAGE

FARMINGDALE,NY, US 04/10/2007 3:20 P.M. THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE

SECAUCUS,NJ, US 04/09/2007 10:52 P.M. DEPARTURE SCAN

US 04/05/2007 6:47 P.M. BILLING INFORMATION RECEIVED

Tracking results provided by UPS: 04/18/2007 11:41 A.M. EST (USA)

I never ever use UPS anymore, nor do any of my relatives? Why, because when I lived in California and needed to mail a package to Oregon (the state just above mine) my packages always got lost and when found, they were in New Jersey. Then I moved to WA and tried to mail packages to CA, two states below me... and my packages, when found, were in Kentucky.

Why? Why? Why would they need to go all the way across our beautiful nation to find their destination along the very same ocean coast as it started on????

It's dumfounding. So for the past 9 years I've used the USPS and have had none, zero lost packages. I've heard others complain but I"ve never ever had a problem with the post office.

Good luck!

Melissa in Seattle

OK....now what do I do.....I wonder how damaged my package really was, since I never got it delivered to me but UPS intercepted it to RETURN it back to HSN. I got a credit Refund issued 4/18/2007 -$24.90 but I really wanted the item....now it is SOLD OUT.

There have been a few times packages were delivered to me or actually left at the front door on the front deck some were half open w/the packing styrofoam peanuts popping outta the box. I know some of the ORM - D packages of hair care products, etc. were left open but still in the original box inside the open box.

I have a UPS guy friend in MA who tells me all the crazy things that go on.....sometimes the tracking info we get when a package is out for delivery isn't always accurate, sometimes it misses the truck then when he delivers the packages customers yell at him....so he says they will post it as the package was an attempted delivery w/o leaving an info notice sticky note....or usually if it is late in the day they post it the same way, then deliver it the next day.

So some of my tracking where it says there were attempted deliveries but then the next day it gets delivered just left on my front deck....so why couldn't they just leave it the other day if it was a real attempted delivery.

Found out also they don't have time to always stop, ring the doorbell or even knock....if it's a small enough package they will get outta the truck walk up my front walkway as close to my front steps then toss the box on my front deck....usually hitting the front door...which is the knock I'd always hear....I always thought it was a strange knock when I had a doorbell. Then record it as delivered FS front steps or FD front door.

Yeah this is the best one of all they will keep my packages waiting until they have a few at a time for that week then make the delivery...Since I buy alot of QVC and HSN stuff....I guess they see 1 package then automativally assume they'll be more the next day...or maybe check into other tracking then know there's more on the way.

I don't always get the same UPS delivery guy...there has been a few...the one guy who is on my street everyday is the PICK UP GUY and mostly delivers to businesses in the area.

I called UPS a few times but the CS rep says ohh if there was a truck on your street you'd of gotten a delivery....it must of been the PICK UP GUY....I always thought they did bought w/the same truck....but I guess not in my area.

We have processed your refund or exchange request for the following order:

ORDER DETAILS: ==============

Account #: Order #: Order Date: Apr 04, 2007

Product: Hot Off The Press 600-piece Tags and Tag Templates Item #: 230918 Quantity: 1

REFUND INFORMATION: ================

If you requested a refund and paid by Credit Card: We credited the refund to your card yesterday. It may take up to two billing cycles for the refund to appear on your statement.

If you elected to receive Spendable KA$H (merchandise credit): Your KA$H is available now and can be applied to any HSN or America's Store order placed online or over the phone. In addition, any Spendable KA$H (merchandise credit) applied to the original order has been credited back to your customer account.

EXCHANGE INFORMATION: ==================

If you requested an exchange, it has been processed. You will not receive email notifications for exchange orders.

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