Kudos!

Denver Fabrics shipped the replacement four yards of
"Slinky" and it arrived a few minutes ago. I sent them an
e-mail on the 4th explaining that one piece arrived short by
two yards, they never even questioned it. The original
piece was picked up this afternoon, I was sure I would have
to wait for them to receive it, inspect it, and verify that
it was short. But no, they apparently sent the new shipment
as soon as they received my message.
Well done, deverfabrics.com!
Beverly
Reply to
BEI Design
Makes you feel so good when you get service like that.It's a great advertisement for them. I will have no qualms about ordering from Denver Fabrics in the future. Thanks for letting us know Beverly.
Reply to
Juno
That's why I posted it here, and I also sent them an e-mail lauding their great service. It's easy to complain about stores like TSWLTH, good suppliers deserve a pat on the back.
Beverly
Reply to
BEI Design
On the subject of not having enough fabric, last year I bought a linen fabric with pretty embroidery on it. I wanted to railroad it to make a skirt with a border print. Unfortunately I bought the fabric before I had the pattern and came up about 1/2 width short for 1 panel of the skirt. I would have h ad enough if I had run the fabric on the length rather than width. The day I bought it my best friend bought the same fabric to make pants and changed her mind and decided not to make the pants. Yesterday we were having coffee and I told her I had to try and find more fabric in the same design to finish the skirt or else use it for something else. Later in the day DH answered the door and there was my friend with her length of fabric, she said it was a gift to me so I could finish my skirt. Now that's a good friend. I think I shall take some of the leftover and make her a Towne Purse. That way we both benefit.
Juno
Reply to
Juno
deverfabrics is a saint. or maybe they're not a saint, but they figured out that the dollar value of the time it would cost them to "check" such complaints, is higher than their cost to just re-do the shipment.
Reply to
dances_with_barkadas

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