Some of you might remember my frustration in dealing with Adorama last month... well, this month I have a story that is a study in opposites compared to my other experience! I felt I should post it since I ranted and raved so much about Adorama. :)
Last week I ordered a three-light set and a piece of background paper from Tabletop Studio (tabletopstudio.com). It seemed a little more expensive than peicing together a similar setup from other vendors, but when I added the extra shipping for getting everything elsewhere, it was pretty close... and this way, I knew that everything I got would work together correctly, because they specialize in what I need. No disappointments. Their shipping is a lot cheaper than other vendors, too, so all things considered, the bottom line was about the same.
Everything arrived very quickly and packed well... but there was a broken piece on one of the light stands. I emailed Tabletop Studio and heard back VERY quickly; they were sending a replacement immediately, with a shipping label so I could pack up the broken one in the replacement box and send it back at their expense with no hassles.
I started taking pictures with the other two lights set up, and right away two of the lightbulbs went out, one after another, in the same lamp. Thinking it might be the lamp, I emailed Tabletop Studio again asking what to do, and within minutes I received a reply from Stephen, saying that it was most likely not the lamp, but that some rough handling in shipping had damaged the bulbs, and that he would send replacement bulbs right away!
Now THAT'S customer service! What a great company to order from! They've won a customer for life, and I recommend them heartily... they're the best!