Hi Guys, I placed an order with Thread Express (
Thread Express :-)
Being friendly and providing very good customer is actually quite easy and one of the lest expensive tasks in running a business.
Lining up a list of good wholesale suppliers and shippers is much more difficult. When my suppliers cause us problems that will effect delivery of an order to a customer we contact the customer inform them of the problem. When the problem is caused by something in my shop we say so. WE DO NOT LIE to the customer. Being dishonest with a customer serves absolutely no purpose.
We do not tell a customer that will ship immediately when we know darn well we can't ship for at least 4 days.
When we say that in the 10 years we have been in business that we only had ONE Stitch Away fabric mount returned for repair we can prove it. The problem was a cracked insert.
When we say that we have never had any other product returned for any reason we can prove it.
We follow the consecpt of I.S.O 9002 - "Say what you do and do what you say."
Fred
Kudos on taking customer service and satisfaction seriously, but I'm going to pick a nit (sorry!)...
There is no longer an ISO 9002. As of the major redesign of the standard released in 2000, there are only
ISO 9000:2000 (definitional standard) ISO 9001:2000 (the registration standard) ISO 9004:2000 (recommendations for continuous improvement)
So, you're following ISO 9001:2000 now ;-)
Best wishes, Ericka
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