OT: Good Service

That's great! Companies should know that that kind of service promotes loyalty. I once had a Samsonite garment bag's zipper break. I called them and they gave me a FedEx number so I could ship it to them, fixed it for free, and sent it back. I am such a loyal Samsonite person now. ;)

-- Anita --

I had much the same experience with wrangler jeans, the zipper quit working. Not only did they send me a new pair of jeans (within a week) they sent me a check for the amount of the postage it took to send the first pair to them.

I had the same experience with an Ameribag Healthy Back bag. The zipper broke - they told me to send it back and they would repair it. They sent me a brand new bag. Can't ask for better service than that.

I recently had a couple of customer service contacts. We have a Fisher Price baby monitor and one of the receivers stopped working. I called them and a very nice woman asked for my address and I had a replacement within a week. I didn't have to send the broken one back, they just sent me a new one. Fisher Price is Mattel.

We also have a Safety 1st Accu-Scan 1 Second Ear Thermometer that has never worked properly. The reading is all over the map, and has been since we first opened the package. They were so frustrating to contact, it turns out they are Dorel Juvenile Group, which is the brand that owns Cosco. They sent me a letter that I am supposed to include along with the receipt and the item, send it back at my expense and they will possibly send me a replacement. I do not intend to send anything back to these very rude people and will probably not be buying any of their brands. Really, it's a shame, as we had just about decided on purchasing

But I will be a loyal Fisher Price and Mattel customer now.

Judie > I would complain bitterly about bad service so I'm going to let you

Thanks for the report. I have never heard that some people consider Fiskars as Throw Away tools. They are not expensive, but are not inexpensive either.

One of the first Tools I purchased for Sewing was Fiskars Shears. That was in early 1970. I have numerous other shears and cutting tools now, but I must say that my Original Fiskars are still excellent!

NAYY, PAT

Sunny wrote:

One of my friends informed me a few years ago that she wouldn't buy Fishars scissors because you couldn't get them sharpened. I told her I thought that was strange since I'd been getting my Fiskars sharpened for years. It's interesting the stories that get started about companys and their products.

They sent me 2 clips for my pinking shears! I wrote asking if I could buy another clip since the one holding mine closed broke.

Very good company.

Cindy

Not only can you get them sharpened - Fiskars makes a sharpener (you can buy at TSWLTH and probably any other place that sells the scissors) - the Jo-Anns I worked for used only Fiskars for cutting and we sharpened our own, instead of sending them out. ME-Judy

Who do you take your scissors to, to be sharpened? Do places like "Home Depot" do it?

I have a pair of shears that I got for my Home Ec class in high school way back in 1962! It worked great for a long time, but I figured it could use a good "tune up." My husband said he could sharpen them, just like he always sharpened his fishing and hunting knives. DO NOT EVER trust anyone who says that!! They are such a horrible mess now that if I didn't have them longer than I had my husband, I'd toss them away. Well, I did sorta toss him out, but that's a whole different story.

Thanks for any help!

René

Barber shops will sometimes sharpen scissors. Another place to ask is at a place that services sewing machines. They should be able to recommend someone. The local Joann's and Hancock's often have "scissors sharpening" days, but I've never been willing to trust mine to an itinerant guy. I have a Fiskars shears and a little Fiskars sharpener that works well.

Julia in MN

Last time I was at a Joann's that had the sharpening service there the one worker commented to the other: "I wish Joann's wouldn't have us use this guy, The scissors are worse than before he started". She was not amused.I had them done by them once and was thankful they weren't my GOOD scissors. I'll have to ask my barber (yes MY barber) if he does it. He's from Russia and did EXACTLY what I asked each time he cut my hair. Can you tell I'm a happy customer and he knows it. HTH

Butterfly

Howdy!

Our Epson printer (new in March of this year) has been feeding the paper into a mess, uneven, crumpled pages, black ink streaks, just a mess. So I talked to Epson Monday, a new printer arrived today, free of charge, as a replacement (under warranty). Don't have to send back the older one, was told to recycle it or just keep it as a back-up scanner. Less than 48 hours after I reported the problem, the new printer is here! That's good service. Ragmop/Sandy--printing a few quilt patterns, and a whole bunch of Cruise for Food #6 flyers to go to the neighbors this week ;-)

p.s. and they make the installation so simple even I can do it

Wow, I had a printer from Epson that torn up and I had to carry it to another state for them to work on it and then go back and pick it up, only they ended up replacing it, but you got much better service than I did. But I still think they make the best printers and I own 4 Epsons.

Jacquel>Howdy!