Finally! Really good customer service

We all complain about poor customer service (especially with TSWLTH), but I wanted to share a good experience:

I ordered some "littauer" or stitch-removal scissors from U.S. Medical Supply

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when the order came they were not the hook-tipped scissors shown on their web site, rather the blades were both round-tipped. I called their 800 number right away, and "Mike" followed up with an apology, and an e-mail saying they were going to ship the correct scissors, and I didn't need to bother returning the originals.I use them mostly for clipping tiny jump stitches in machine embroidery, but also for ripping out regular sewing stitches. I think they are indispensable. NAYY, just a very satisfied customer.

Reply to
BEI Design
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but when the order came they were not the hook-tipped scissors shown> on their web site, rather the blades were both round-tipped. I called> their 800 number right away, and "Mike" followed up with an apology,> and an e-mail saying they were going to ship the correct scissors, and> I didn't need to bother returning the originals.>> I use them mostly for clipping tiny jump stitches in machine> embroidery, but also for ripping out regular sewing stitches. I think> they are indispensable.>

Yeah, Beverly, they really are indispensible in the sewing room. I have had a pair for years (not sure where they came from) and keep them out and handy.

Jean M.

Reply to
Jean D Mahavier

suture removal sissors are the h andiest thing a round. Many years ago, when i was a poor student nurse the instructors and supervisors use to tell the students that if any disappeared from the dressing carts, the students who used the cart that day would have to pay for them. Somehow they still managed to vanish into some students pocket. Little wonders are what they are. Juno

Reply to
Juno

I ordered a set of five surgical scissors off of Ebay a while back, including one pair of bandage scissors, one stitch scissor, and I forget what the rest are, but they have been great, and they were dirt cheap.

Reply to
Melinda Meahan - take out TRAS

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but when the order came they were not the hook-tipped scissors shown > on their web site, rather the blades were both round-tipped. I called > their 800 number right away, and "Mike" followed up with an apology, > and an e-mail saying they were going to ship the correct scissors, and > I didn't need to bother returning the originals.> > I use them mostly for clipping tiny jump stitches in machine > embroidery, but also for ripping out regular sewing stitches. I think > they are indispensable.>

I must look out for some of those scissors... And it's great to hear of good customer service. :)

Reply to
Kate Dicey

So glad to hear about great customer service!!! It's an endangered species any more. :(

I have some mayo scissors and some bandage scissors. They are cooler than sliced bread! lol

And wanna know where I got mine?? The gun show. Yep. My hubby is a collector. He wanted to go to "the largest gun show in the world" over in Tulsa this Fall. (since the move, we are only 2 hours away from Tulsa.) So all 4 of us went. A day together wandering around, who cares where, all good fun. lol Well one guy had a table full of all sorts of medical and dental tools. (Some were a little bit frightening I don't mind tellin' ya!) In a pile for 2/ $5 I found my scissors and also a bent nose hemostat and a straight nose hemostat. They are handy for all sorts of things. Mostly I use them when I get a hand needle stuck in something thick, clamp them on and pull! Works great. :)

So you just never know where you will find nifty sewing notions..... lol

Sharon

Reply to
Sharon Hays

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>>>> but when the order came they were not the hook-tipped scissors shown >> on their web site, rather the blades were both round-tipped. I called >> their 800 number right away, and "Mike" followed up with an apology, >> and an e-mail saying they were going to ship the correct scissors, and >> I didn't need to bother returning the originals.>>

Do you really want some? My Mom works for one of those medical supply companies, so I can probably get them really inexpensively.

A
Reply to
Angrie.Woman

My first pair were given to me by the doctor who removed some stitches a few years back. I have them tied with a loop of bright orange ribbon so I can always find them easily (I "wear" my small scissors). The new ones I ordered probably aren't as fine a quality as the ones I have now, but they'll be ok for backups.

Reply to
BEI Design

There are fairly expensive ones on the internet ($85.00 and up), but I have ordered some "disposable" ones, good enough to be spares. I'm a little surprised that the doctor who removed my stitches gave me that pair, they seem quite sturdy, I somehow doubt they were disposable. My gain!

Reply to
BEI Design

I imagine some of the medical supply outfits in GB will stock them. And, so true about good service.

Reply to
BEI Design

Indeed! I found several pair of variously shaped hemostats at booths at the State Fair this past summer. They are very handy for picking up tiny threads in machine embroidery to hold before snipping.

Reply to
BEI Design

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>>>>>> but when the order came they were not the hook-tipped scissors shown >>> on their web site, rather the blades were both round-tipped. I >>> called their 800 number right away, and "Mike" followed up with an >>> apology, and an e-mail saying they were going to ship the correct >>> scissors, and I didn't need to bother returning the originals. >>>>>> I use them mostly for clipping tiny jump stitches in machine >>> embroidery, but also for ripping out regular sewing stitches. I >>> think they are indispensable.>>>

Given that I already own 4 thread clippers and 12 pairs of sewing scissors, they are not a priority|! However, if you have a spare pair at any time, I'd give them a loving home... ;)

Reply to
Kate Dicey

Probably were disposable. 1990 after major surgery stitch removal the doctor's assistant asked me if I did any sewing and told her "yes". ( They come in a package which contains several different 'tools') She gave me the complete set and explained that they are disposable. I was surprised at the good quality . I've used them for various tasks and have enjoyed them all. One that looks like scissors but locks into place is good for holding one end while trying to put on a bracelet. Dot in Tennessee

Reply to
Scare Crowe

Oh, that one is sometimes called a "roach clip"

Reply to
Pogonip

Disposable suture sissors have been the norm for many years now,no one wants to take the chaance on reusing htem. As in all things some are better quality than others. Your doctor must have preferred the better quality ones. Just because they work better. Juno

Reply to
Juno

I realize I didn't move here until 1968 and was just north of Pennsylvania Dutch country before then, but I thought that roach clips were either a paper clip or an alligator clip, as opposed to what the previous poster was talking about, that sounds like a hemostat to me.

Reply to
Melinda Meahan - take out TRAS

Yes, it's a hemostat. Maybe just people in the medical fields use them as roach clips.

Reply to
Pogonip

Ah, yes, hemostats. I have so much sewing stuff that when my daughter went to college last summer, she took with her a sewing machine, serger, thread, scissors, cutting mat and cutters, rulers, etc., AND a hemostat. I asked her a few weeks ago if she could use more sewing stuff, and was told that she already has "everything."

If you think I'm new here, I've only been gone about 5 to 10 years, back when I used to use my real name.

Reply to
maer

So have you been "hiding"? Shame on you LOL! I don't even that much sewing stuff, your daughter is so lucky!

Michelle Giordano

Reply to
Doug&Michelle

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