This time from Kreinik.
I ordered four spools of various sizes of Kreinik braid from a well-known online source. When they arrived, there was one spool that was obviously a different shade. Either shade would have worked, but all the sizes needed to be the same color. (My fault, as I'd not specified.)
I contacted Kreinik, just to see if there'd been a dye lot change or if a spool had been misbraided or mismarked. I got a response by 9am the next business day from a real person (to the effect that she would look into it); and an actual substantive response by 4pm, saying that there had been a dyelot change, and asking for a mailing address so they could send me all four spools from the same dyelot.
It was shipped First Class.
-- Jenn Ridley : snipped-for-privacy@chartermi.net WIP: Oriental Butterfly, Insect Sampler, Rose Trio, Carousel (TW) Most recently Finished: TicTacToe Sampler, Snow, Morning Glory Stitching log: