A few weeks ago I was making a bunch of tablerunners using June Tailor fusible batting. On one of them there was a long line of glue and 2 dots of hard glue that came through to the front of the runner. I washed it 5 different times in cold water as in their directions---in between soaking the spots in Goo Gone (once for 3 hours). The glue still wouldn't come out. I took the remaining batting back to Joann's and they gave me a full refund, even though there was just a little of the queen size bat left. They got my phone number----a few days later someone from June Tailor called me. They had me send the runner to them and called me when it arrived. They called again and had had a dry cleaner get the glue out, and wanted to give me something for all the trouble. They're going to re-imburse the postage for sending it to them, plus 2 packs of printer fabric----I have most of their rulers, so didn't need more. I call this very good customer service!!!! She said it's already been shipped back
Good customer service.
Apr 30, 2008
7 Replies
Thanks for the report, Gen. I love to hear about happy endings to quilting problems.
Ditto what Pat said. I sometimes hesitate over brands, but this is good to know. Also, it's good to be reminded to take things back and let them know something went wrong, not just throw the thing away and swear off the brand for good.
Sunny
With all of the bad things we hear about JoAnn's, it's nice to hear something good! And I'm just tickled to hear that June Tailor came through for you, not just reimbursing you for your trouble, but actually fixing the problem! :)
Wow! That's impressive!
Cindy
You said it, Cindy. Wow! Polly
"teleflora" Wow! That's impressive!
>That's good to hear! I wonder how the dry cleaner got out the glue? Roberta in D
"Gen" schrieb im Newsbeitrag news:fvao02$dsi$ snipped-for-privacy@aioe.org...
No idea, but she said it doesn't smell, as do most dry cleaned things. We'll see once I get it back. Gen
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