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OT customer service

Even though it is not sewing related this is entirely too good to keep to myself. Besides, a fair few people here have other craft interests, are artists, or buy such things for their children.

So I mentioned before that the easel I ordered for Ash's birthday arrived damaged. It appeared to be shipping damage, looked like the corner of another box slammed into the easel box and put a healthy ding in it. One of the trays was in that spot and it had one of those dents radiating into cracks along the grain. With solid beechwood that must have been one heck of a slam!

So I called Dick Blick where I bought it. They were going to try to special order the tray for me. However Loew-Cornell only ships such parts in lots of 200 or more, so between the two of them they decided to send a new easel. I can keep the damaged one and donate it where I will, the tray can be removed, or repaired by one of the local woodworkers (which we have in abundance here). The new easel arrived today. I had bought the first one on clearence for $60 because they are dscontinuing the white painted ones. Since the second one came directly from the manufacturer and they aren't making the white ones anymore, I got the $130 natural finish model.

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And on top of this Dick Blick is giving us a discount on our next order for our trouble.

I have always been well pleased with both companies. This instance takes my satisfaction with them to new heights.

NAJSCYYY...

NightMist

Reply to
NightMist
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That's awesome. And I think it's wise (especially in this economy!) for business to go the extra mile to ensure customer satisfaction!

Sherry

Reply to
Sherry

Once again, thank you Sherry for carrying forward Nighmist's post. We never know which rctq person my computer will decide to delete. Oh my yes indeed the Dick Blick folks are wonderful. There aren't many art supplies down at the Swamp Hawg Wire and Moonshine Spare Parts - and Blick is one of our reliable online favorites. So glad they have done right by our Nightmist. Polly

"Sherry" > Even though it is not sewing related this is entirely too good to keep

That's awesome. And I think it's wise (especially in this economy!) for business to go the extra mile to ensure customer satisfaction!

Sherry

Reply to
Polly Esther

Dick Blick apparently understands what other businesses need to understand -- if they treat customers properly the customers may mention it to a few people, but if they treat us badly we tell EVERYBODY!

Reply to
Mary

This is PROPER customer service. I'm glad they were so helpful. It restores your faith in the human race. Hope for us yet... If they were over here I'd be going to them for art supplies.

Reply to
Kate XXXXXX

I bookmarked their site years ago, and love to browse. I also hope that any of us who choose to do business with them will let them know we have 'net friends who praise their customer service, so they will know their actions are indeed shared with others!

G> Even though it is not sewing related this is entirely too good to keep

Reply to
gaw93031

You were due for something to go right! I'm glad it all worked out and I'll remember to keep Dick Blick on my "shop here" list.

Reply to
KJ

Reply to
Roberta

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